City Engineering FAQ

Who is responsible for patching potholes within the city limits?

Georgia Department of Transportation (GDOT) is responsible for patching potholes on state owned and maintained streets: Snapfinger Road (SR-155), Browns Mill Road (SR-122), Turner Hill Road north of I-20 (SR-124) and Interstate 20 (I-20), access roads and Ramps to I-20
DeKalb County is responsible for other streets that are owned by City of Stonecrest and maintained by the DeKalb County. City of Stonecrest hasn’t taken over the Public Works functions from DeKalb County. DeKalb County Public Works Department’s Roads & Drainage Division is responsible for patching Potholes on City streets.

How do I report a pothole on City-owned and county-maintained streets?

You can send an e-mail to DeKalb County Roads & Drainage at: RAD_customerservice@dekalbcountyga.gov. The email should include the location by address and description of the pothole, pictures and contact name and phone number (optional).
You can send a request via City of Stonecrest website: CLICK HERE - Please include, name, location (by nearest street address), e-mail address (for response from the City), description of the pothole, attach picture(s), point the location in the map.

Who is responsible for street re-surfacing within City limits?

GDOT is responsible for paving State owned streets (see the list of state-owned streets above)
City of Stonecrest is responsible for resurfacing streets owned by the City. For information on annual Street Paving Program, please visit Paving Program

How do I get my streets paved?

Streets for annual paving are selected based on the PCI ranking (starting from lowest). Please visit Paving Program for additional information how the streets are selected.

Who is responsible for maintaining drainage infrastructure within City of Stonecrest?

DeKalb County is responsible for maintenance of stormwater infrastructure within the City of Stonecrest. This includes, maintenance of drainage ditches, swales, easements, repair/replacement of catch basins, junction boxes and other drainage structures. City of Stonecrest has not taken over the stormwater maintenance functions from DeKalb County. DeKalb County Public Works Department’s Roads & Drainage Division handles all stormwater infrastructure maintenance and improvements within City of Stonecrest.

How do I report a drainage issue?

You can send an e-mail to DeKalb County Roads & Drainage at RAD_CustomerService@DeKalbcountyga.gov. The email should include the location by address and description of the drainage issue, pictures (optional) and contact name and phone number.

How is the drainage maintenance and improvement work funded?

Property owners pay a stormwater utility fee in their Tax Bill annually. For additional information, please visit: https://www.dekalbcountyga.gov/roads-drainage/stormwater-utility

How do I report a problem with sanitary sewer, water, or fire hydrants?

DeKalb County owns and maintains water and sanitary sewer infrastructure for the entire County within the public rights-of-way and dedicated easements. Homeowner is responsible for maintaining service lines within the property. You can contact DeKalb County Watershed Management Department at 770-270-6243 to report a problem with sanitary sewer, water, or hydrant.

How do I report a sanitary sewer spill?

You can report a sanitary sewer spill at DeKalb County Watershed Management Department’s 24-hour emergency number at (770) 270-6243. Please have the exact location (nearest street address) and Manhole number ready when you call. Also provide a description of the spill.

Who provides Sanitation services within City of Stonecrest?

Sanitation service for the City of Stonecrest is provided by DeKalb County. For information about DeKalb County's Sanitation, including route maps and pick-up schedules specific to Stonecrest, please visit their website at https://www.dekalbcountyga.gov/sanitation/about-sanitation

How do I establish a new Sanitation Services to my home?

You can click the link blow and complete a new application for residential sanitation service. You are required to provide an identification document and proof of property ownership or a lease agreement.

Does my trash get picked up on Holidays?

Please visit DeKalb County Public Works Department’s Sanitation Division website at https://www.dekalbcountyga.gov/sanitation/about-sanitation and click on 2023 Holiday collection schedule.

How do I contact DeKalb County Sanitation Division?

You can contact Sanitation division by calling (404)294-2900 or e-mail at sanitation@dekalbcountyga.gov

Does the Sanitation Division collect tires curbside from residents?

No. However, residents may take a maximum of 10 passenger tires per visit to the Seminole Road Landfill, 4203 Clevemont Road, Ellenwood, GA 30294. A fee of $1 per tire is required. Please call (404) 687-4020 for more information.

Who handles the dead animals within the City?

Dead animals are collected by the Sanitation Division from county rights of way and roads. Residents have the option of transporting dead domestic animals to the division’s Animal Crematory or Seminole Road Landfill. Visit the link below for more information.

How do I contact utility providers?

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